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Senior / Sales Manager – Leisure

Location: 13/3 South Sathorn Road, Bangkok 10120, Thailand
Department: Sales & Marketing
Date: 09.07.2019

Key Responsibilities

Reports To:

Director of Sales - Leisure


  • Sales Manager
  • Sales Executive
  • Sales Coordinator

Summary of Job:

  • To establish and maintain a high level of proficiency and professionalism in sales to ensure maximum results in obtaining profitable sales for accommodation and F&B in the hotel.

Duties & Responsibilities:

  • To market / sell in assigned geographical and market segment territories for The Sukhothai in order to achieve quota and hotel budget.
  • To develop new accounts for the hotel through a series of sales calls and clients servicing.
  • To conduct overseas sales calls as per the sales calls schedule, if necessary.
  • Servicing existing accounts and maintaining a regular call pattern.
  • To ensure client and guest satisfaction with the services provided by the hotel.
  • To provide feedback on competitor hotel activity.
  • To promote hotels facilities and activities through hotel inspection and entertainment of clients in the hotel.
  • To participate in travel industry events to broaden scope and develop contacts.
  • Ensuring accurate up to date proper records are kept on clients in Delphi, and maintain Commercial Portfolio System.
  • To handle client requests in a proficient and polite manner.
  • Handle routine correspondence.
  • Ensuring that sales promotional material to be distributed is current.
  • Attend daily briefings and weekly sales meeting.
  • Maintain up to date trace file for follow-up on leads.

Key Competencies:

  • Is fully committed to providing a professional level of customer service to both internal and external customers.
  • Eager to participate in and actively seek out learning opportunities to ensure technical competence and on-going self-development.
  • Has hands on approach and makes the most appropriate decisions using all available information and resources within the given timeframes.
  • Demonstrated commitment to company code of ethics and values.
  • Has a comprehensive understanding of organizational structure and functionality.
  • Ability to plan and priorities own work in order to achieve deadlines.
  • Demonstrates effective problem solving skills in analysis of issues and trends; in order to develop and apply appropriate strategies.
  • Has the ability to recognize and act on potential business opportunities.
  • Has the ability to inspire and motivate team members to achieve company goals and objectives.
  • Ability to establish clear directions and develop staff to achieve company goals and objectives.
  • Possesses a high level of people skills and communicates efficiently and professionally at all levels.
  • Proven ability to negotiate at all levels both internally and externally to the organization to achieve the desired outcome.

Required experience/educational qualifications:

  • Selling skills and experience
  • Proficiency in English language, both spoken and written.
  • Good educational background, degree qualified or equivalent level
  • Good inter-personal skills
  • Ability to communicate
  • Ability to use computer
  • Related industry experience preferably